1. Subscription management

Do you offer a free trial?

We don’t offer free trials for parents but we do offer a 60 day money-back guarantee if you purchase a One Year License.  Alternatively you can take out a monthly subscription for just $12.95 and unsubscribe at any time.

I would like to add another child

If you have already purchased a subscription or One Year License and wish to add another child, contact us and we will supply you with a code for a 25% off your second and subsequent children.

I would like to unsubscribe, cancel or pause my subscription 

If you purchased a monthly subscription it renews each month on the anniversary of your purchase. To unsubscribe, cancel or pause your subscription, click here to access the customer subscription portal. To login to the portal, use the email address used to make your purchase.

I would like a refund

If you purchased a One Year License and are unhappy with the program, you can contact us to request a refund within 60 days of purchase. Refunds are not available on monthly subscriptions.

2. Account management

I have not received the account set-up instructions

USA customers
On confirmation of purchase you should have received an onboarding email from info@moneytimekids.com titled ‘MoneyTime License Keys’. It most likely is in your Spam folder. In which case we recommend you add info@moneytimekids.com to your student’s safe senders list. If you cannot find it please contact us and we will resend it.


AUS customers

On confirmation of purchase you should have received an onboarding email from support-au@moneytimekids.com titled ‘MoneyTime License Keys’. It most likely is in your Spam folder. In which case we recommend you add support-au@moneytimekids.com to your student’s safe senders list. If you cannot find it please contact us and we will resend it.

My child doesn’t have an email account

Students require their own email accounts to access MoneyTime because their progress and results are linked to their email account. The good news is it is easy for you to create Gmail accounts for them whereby all the emails come to you (your child doesn’t receive them).

 1. Go here for the Google page on setting up personal Gmail accounts

2. Create a Gmail account using your Gmail suffix with a ‘+’ sign and their name E.g yourgmail+childsname@gmail.com

3. All emails sent to the child’s email address will arrive in the inbox for yourgmail@gmail.com. Your child will not have access to them.

4. You can then set up your parent account and your child’s account in MoneyTime by following the instructions in the ‘MoneyTime License Key’ email you will have received when you purchased your MoneyTime license/ subscription.

My child has not received their account confirmation email

It most likely is in their Spam folder. In which case we recommend you add support@moneytimekids.com (USA customers) or support-au@moneytimekids.com (Australia customers) to your child’s safe senders list.

The contents of the email are: To login your child should go to www.moneytimekids.com and click Logn from the top menu bae then ‘Student Login’. They can then enter their email address and password to login. Once logged in they will see a video and instructions how to proceed.

I incorrectly entered the name/ email address when creating my parent or student’s account

Contact us with the correct details (name and email address) and we will make the required changes for you.

I’ve forgotten my password or want to reset it

The reset password option is applicable for normal login only. If you created your account using a Google login, you should not need to reset your password. Go back to the MoneyTime site (moneytimekids.com), click “Login”, then “Parent Login”, then use the “Login with Google” button.

Otherwise you can request a password reset on the login page by clicking “Forgot your password? Click here to reset”.

If you requested a password reset and don’t see the email in your inbox, check your spam folder for the email.

If you think there is an error with your account, contact us at support@moneytimekids.com (USA) or support-au@moneytimekids.com (AUS).

My child has forgotten their password or wants to reset it

Login to your parent account. Go to the Manage tab and click on the three horizontal bars at the end of your student’s record then click ‘Send password reset’. The reset password link will be sent to your student’s email. Click the reset password link to reset your student’s password.

If you requested a password reset for your student and don’t see the email in their inbox, check their spam folder for the email.

Note that if you and your student use the same or shared device, please log out from your parent account on MoneyTime before opening the reset password link sent to your student’s email.

If you think there is an error with your student’s account, contact us at support@moneytimekids.com (USA) or support-au@moneytimekids.com (AUS).

“Invalid Email Account“ error message

Check the email address is being typed correctly.

Make sure no one else (parent or another child) is logged into MoneyTime on the same device. MoneyTime only allows one MoneyTime login per device at a time.

My child would like to repeat the program

Your child may repeat the program if you have purchased a One Year License or are continuing to pay a monthly subscription. Contact us with their name and we will reset their account.

3. Frequently asked questions

How long does each module take to complete?

Each lesson module only takes 30 minutes to complete so it’s easy for kids to stay focused.

  1. 20 Minutes for children complete the lesson module 

  2. 10 Minutes to do the module or quiz, then save, spend and invest the money they have earned

How long will it take my child to complete the program?

There are 30 lesson modules, and 13 student/parent modules which are designed for parents to do with their child. Assuming students complete 2 modules per week, it will take them 1 semester to complete.


How much input is required by parents during lessons?

MoneyTime is a self-directed experiential learning tool designed to ease the teaching burden from you. Your child shouldn’t require much assistance to complete the modules, if any. However we strongly recommend you facilitate the discussion and activities after the modules in order to consolidate what they have learned.

Can parents access modules in advance?

No, as a parent you are not able to access the modules, you can only see the module guide and the results.

Are there lesson plans for the modules?

Yes, module guides are provided to give you an overview of what your child will be learning, including learning outcomes, vocabulary and teaching points. They also provide suggestions for activities to reinforce what your child has learned. Click here to access the US Parent Study Guide - PDF for the United States or AUS Parent Study Guide - PDF for Australia.

How can my child earn extra money?

Children can earn extra money by redoing quizzes. They will receive $200 for each answer they improve their score by. For example, if a child gets 5 correct answers the first time they complete a quiz they will earn $500. Then if they redo the quiz and get 7 correct they earn an extra $400.

Can children retake the pre and post tests?

No, pre-tests and post-tests cannot be retaken as these indicate how well students have grasped the material and are important feedback for them, you and us. The onus is therefore on children to do their best in the pre-test, concentrate during the modules, then do their best in the post test.

Do I have to think of rewards for my child?

No, children are rewarded with virtual money, achievements, earning a place on the leaderboard and certificates through-out the program. However one of the Spend options is to spend on others by donating to charity.  Donating to charity doesn’t provide a monetary return and reduces their net wealth but contributing to help others is something that should be encouraged so you might want to give them a reward when they gain a generosity medal. Click the “Spend” tab in Student view then “On others” to see the thresholds at which generosity medals are earned.

Is MoneyTime Christian based?

The content of MoneyTime is secular. The philosophy we promote is having money is good because it gives you choices to improve your life, and that of your family and community.